Last Updated: 16 Aug 2023
1. Refund Policy Overview
1.1. This Refund Policy (“Policy”) outlines the terms and conditions under which refunds are granted for purchases made on the eGuruji website (“Website”), operated by eGuruji (“Company,” “we,” “us,” or “our”).
1.2. By using the Website and making a purchase, you agree to comply with and be bound by this Policy.
2. Eligibility for Refunds
2.1. Refunds may be considered for eligible purchases made on the Website. The eligibility criteria for refunds are subject to the type of product or service purchased.
2.2. Eligibility for refund may be determined based on factors such as the specific course or content purchased, the refund request date, and any applicable restrictions.
3. Refund Process
3.1. To request a refund, you must contact our customer support team at email@example.com within 24 hours of your purchase.
3.2. In your refund request, please provide your full name, email address, order number, and a detailed explanation of the reason for your refund request.
3.3. Refund requests will be reviewed by our team, and you will be notified of the decision via email.
3.4. If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Please allow up to 3 business days for the refund to be processed.
4. Non-Refundable Items and Services
4.1. The following items and services are generally non-refundable, unless explicitly stated otherwise:
– Downloadable digital products, including but not limited to e-books, templates, and software.
– Services that have already been provided, including access to online courses or educational content.
– Any products or services marked as “non-refundable” at the time of purchase.
5. Refund Disputes and Chargebacks
5.1. If you believe you are entitled to a refund and have not received it within the specified refund processing time, please contact our customer support team at firstname.lastname@example.org to resolve the issue before initiating a chargeback with your payment provider.
5.2. Chargebacks initiated without first attempting to resolve the issue through our customer support may lead to the suspension of your account and additional administrative fees.
6. Changes to Refund Policy
6.1. The Company reserves the right to modify or replace this Refund Policy at any time. Any changes to the Policy will be posted on the Website, and the date of the latest revision will be indicated at the beginning of the Policy.
7. Contact Information
7.1. If you have any questions about this Refund Policy, please contact us at email@example.com.