Refund and Cancellation Policy
Effective Date: 16 Aug 2023
1. Refund and Cancellation Policy Overview
1.1. This Refund and Cancellation Policy (“Policy”) outlines the terms and conditions under which refunds and cancellations are granted for purchases made on the eGuruji website and app (“Website”), operated by eGuruji (“Company,” “we,” “us,” or “our”).
1.2. By using the Website and making a purchase, you agree to comply with and be bound by this Policy.
2. Eligibility for Refunds and Cancellations
2.1. Refunds may be considered for eligible purchases made on the Website. Cancellations, on the other hand, can be requested before the commencement of the purchased service.
2.2. The eligibility criteria for refunds are subject to the type of product or service purchased. Eligibility for refunds and cancellations may be determined based on factors such as the specific course or content purchased, the refund or cancellation request date, and any applicable restrictions.
3. Refund Process
3.1. To request a refund, you must contact our customer support team at support@eguruji.com within 24 hours of your purchase.
3.2. Cancellation requests must be submitted before the scheduled start date of the purchased service by contacting our customer support team at support@eguruji.com.
3.3. In your refund or cancellation request, please provide your full name, email address, order number, and a detailed explanation of the reason for your request.
3.4. Refund and cancellation requests will be reviewed by our team, and you will be notified of the decision via email.
3.5. If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Please allow up to 3 business days for the refund to be processed.
4. Non-Refundable Items and Services
4.1. The following items and services are generally non-refundable and non-cancellable, unless explicitly stated otherwise:
– Downloadable digital products, including but not limited to e-books, templates, and software.
– Services that have already been provided, including access to live classes and online courses or educational content.
– Any products or services marked as “non-refundable” at the time of purchase.
5. Refund Disputes, Chargebacks, and Cancellation Disputes
5.1. If you believe you are entitled to a refund or cancellation and have not received the resolution within the specified processing time, please contact our customer support team at support@eguruji.com to resolve the issue before initiating a chargeback or cancellation dispute with your payment provider.
5.2. Chargebacks or cancellation disputes initiated without first attempting to resolve the issue through our customer support may lead to the suspension of your account and additional administrative fees.
6. Changes to Refund and Cancellation Policy
6.1. The Company reserves the right to modify or replace this Refund and Cancellation Policy at any time. Any changes to the Policy will be posted on the Website, and the date of the latest revision will be indicated at the beginning of the Policy.
7. Contact Information
7.1. If you have any questions about this Refund and Cancellation Policy, please contact us at support@eguruji.com.